At MOI, every piece is made to last. If something isn't right, we're here to make it right.
ALL SALES ARE FINAL
We do not offer refunds. Eligible orders can be exchanged as outlined below.
MANUFACTURING DEFECTS
If your item arrives with a manufacturing defect, such as a damaged seam, print fault or stitching issue, we will exchange it for the same item at no extra cost. MOI covers all delivery charges for defect exchanges.
SIZE EXCHANGES
If your item doesn't fit, you may exchange it for a different size, subject to availability. Please refer to our Size Guide before ordering.
COLOUR EXCHANGES
If you'd like a different colour of the same item, you may exchange it, subject to availability.
For size and colour exchanges, the customer is responsible for the delivery charges both ways.
CONDITIONS
To be eligible for an exchange, your item must be:
- Requested within 3 days of delivery
- Unworn, unwashed and in its original condition
- Returned with all original tags and packaging
Items that are worn, washed, damaged after delivery, or returned without tags will not be accepted.
Each order is eligible for one exchange. If your requested size or colour is out of stock, our team will contact you with the available options.
HOW TO REQUEST AN EXCHANGE
1. Contact us within 3 days of delivery by email at moiwears@gmail.com or via Instagram DM @_officialmoi_
2. Share your order number and the reason for the exchange
3. For manufacturing defects, include clear photos of the issue
4. Our team will confirm your exchange and share the return details
Once we receive and inspect your item, your exchange will be dispatched within 3–5 working days.
Be Iconic. Wear MOI.